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Legal

Refund Policy

Sample terms for deposits, milestones, retainers, and cancellations. This is not legal advice—have counsel approve production language before you invoice.

Last updated · July 23, 2026

Overview

This page is sample marketing copy for Prime Growth. Real storefront builds, migrations, and growth retainers are governed by master services agreements, statements of work, and applicable law. Have qualified counsel draft production terms before you collect deposits or invoice clients.

Deposits & kickoff

When a deposit reserves a team or start date, we would state whether it credits the first invoice, stays refundable until a defined kickoff milestone, or becomes non-refundable once delivery begins. Any non-refundable share would be disclosed before payment is authorized.

Milestones & retainers

Fixed-fee work would typically bill against written milestones—such as discovery approval, staging acceptance, and production cutover. Monthly growth retainers would invoice in advance for a defined hour pool; rollover rules, if any, would live in the SOW rather than on this page.

Cancellation

Either party would end an engagement under the notice period in the governing agreement. Fees for completed work, licensed tools, and non-cancelable vendor commitments would remain due as the contract describes. Unused prepaid retainer hours, when applicable, would follow the SOW.

Third-party fees

Commerce platforms, apps, infrastructure, and payment processors bill through their own vendors. We would only pass those costs through when agreed, with receipts or admin access so you can audit charges.

Disputes

For billing questions, contact your engagement lead first so we can reconcile milestones, timesheets, and pass-through expenses. Chargebacks may pause active work; production contracts should spell out escalation paths clearly.

Contact

Questions about this demo refund notice:

Email

query@primegrowth.com

Office

824 E 9TH ST, APT. 6CBROOKLYN, NY, 11230, USA