Introduction

This Refund Policy explains how deposits, cancellations, and refunds work when you purchase or request services from Prime Growth (“we,” “us”). Prime Growth provides professional business support and documentation guidance. We do not provide legal advice, legal representation, or act as a law firm.

By engaging our services, you agree to this policy together with any order confirmation or written agreement we send you.

Scope of services

This policy covers trademark registration support, comprehensive search, trademark monitoring, copyright registration support, LLC formation support, online consultation, and related business support services offered through our website or by direct arrangement with our team.

Deposits & payments

Some engagements may require a deposit or full prepayment before work begins. Deposit amounts, milestones, and remaining balances are described in your confirmation or statement of work. Payment confirms that you understand the scope and this Refund Policy.

Cancellations

You may request cancellation by contacting us using the details below. If work has not started, we will generally cancel the engagement and apply any eligible refund under this policy. If work has already begun, charges may apply for completed portions of the service, and remaining prepaid amounts may be refunded only as outlined below.

Refund eligibility

Refunds may be available in situations such as:

• Duplicate charges or billing errors confirmed by our team
• Services paid for but not started, when cancelled within the stated window
• Cases where we are unable to begin work as agreed for reasons solely within our control

Refund decisions consider how much work has been completed, whether third-party fees were incurred, and the terms of your specific order.

Non-refundable items

The following are generally not refundable:

• Government, filing, or third-party fees already paid or submitted on your behalf
• Work already performed, including research, preparation, drafting, or consultation time
• Completed filings, searches, monitoring periods already activated, or formation steps already filed
• Fees clearly marked non-refundable in your order confirmation or service agreement

How to request a refund

Email or call us with your name, order or invoice reference, service type, and reason for the request. We may ask for additional details to review your case. Submitting a request does not guarantee a refund.

Processing time

Approved refunds are typically processed within 5–10 business days to the original payment method. Banks or card providers may take additional time to post the credit. We will confirm when a refund has been initiated.

Policy changes

We may update this Refund Policy from time to time. The “Last updated” date on this page reflects the current version. Changes apply to new purchases after the update unless otherwise required by law.

Contact

Questions about this Refund Policy or a specific order: